Pepper - Humanoid Service Robot
Humanoid service robot for guest engagement, information, and interactive experiences.
Pepper is a wheeled humanoid service robot designed for human interaction through speech, gestures, and a touchscreen. It has been used for guest engagement, information, and educational activities in retail, hospitality, healthcare, and other public settings. SoftBank Robotics still provides a Pepper information and inquiry page, but current new-unit availability is not confirmed.
Specs that matter
| Sensors | Includes cameras, microphones, touch sensors, distance sensors, sonar, bumpers, and inertial sensors; configuration may vary by version |
|---|---|
| AI / voice | Speech interaction and dialogue depend on the installed software, supported languages, network, and deployment |
| Navigation | Wheeled indoor mobility with autonomous navigation capabilities; performance depends on the configured environment |
| Indoor / outdoor | Indoor use on relatively flat floors |
| Price range | No current manufacturer price confirmed; contact a regional provider or inquire about used and rental options |
Best for
- Retail and hospitality venues
- Healthcare and senior-care facilities
- Education and robotics demonstrations
- Events and public information spaces
What it does well
- Recognizable humanoid design that can attract attention
- Combines speech, gestures, and a touchscreen for interaction
- Can be configured for different informational and engagement tasks
- Has a history of deployments in retail, hospitality, education, and healthcare
Honest limits
- New-unit availability is not confirmed, and production has reportedly stopped
- Best suited to indoor spaces with flat, accessible floors
- Speech and dialogue quality depend on the installed software and ongoing content support
- Requires setup, maintenance, and a suitable Wi-Fi and operating environment
- Not a general-purpose household assistant or human replacement
- Used-unit condition, software support, spare parts, and service options may vary by region
Before you buy
| Warranty | Depends on seller, unit condition, region, and contract |
|---|---|
| Support | Contact SoftBank Robotics or a regional partner to confirm support options; used-unit support may depend on the seller and region |
| Delivery region | Region-dependent; current new-unit delivery availability is not confirmed |
| Setup | Deployment assessment, software and content configuration, Wi-Fi setup, staff training, and maintenance planning |
| Integration | Content management and business-system integrations depend on the software package, provider, and deployment |
Availability
SoftBank Robotics maintains an information and inquiry page for Pepper. New-unit production was reported to have stopped in 2020 or 2021, and current stock or new-unit ordering is not confirmed. Used units, rentals, and partner support may vary by region.
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