Comparison
Moxi and Relay are sold as “robots that deliver.” They share a corridor and almost nothing else. One is a hospital assistant with a clinical workflow. The other is a hospitality runner with a locked bin.
Moxi moves supplies, samples, and equipment so clinical staff walk less. Relay takes sealed amenities to hotel rooms and similar indoor routes. Putting Relay on a ward, or Moxi in a boutique hotel, is buying the wrong building. For the wider map, see hospital robots explained and how to choose a delivery robot.
ⓘ Quick Answer
Choose Moxi only if you are a healthcare organisation with a logistics workflow and a local deployment path. Choose Relay if you have indoor, repeatable, closed-compartment runs in a hotel, campus, or office and lifts you have already solved.
The job split
Moxi
Clinical errands. Staff relief, not guest delight. Needs hospital integration, including lifts where used, and a programme owner on the ward.
Relay
Guest or staff amenities in a closed compartment. Hotel and campus routes. Still needs someone to load the bin and a lift plan.
What does not transfer
- Infection control and chain-of-custody rules do not transfer to a hotel amenity robot.
- A cute hotel arrival does not transfer to a medication run.
- Pricing, support, and who is allowed to buy them are different markets.
How to decide in one meeting
Write the item, the start room, the end room, and who loads it. If the item is clinical, stay in the hospital aisle. If it is toothpaste at 1 a.m., stay in hospitality. Then cost labour with the hotel framework or your hospital operations numbers — separately.
💡 What to Check
If you cannot say whether the payload is clinical or amenity in one word, you are not ready to shortlist either machine.
Runner checklist
Runner checklist
- Is the payload clinical, or a guest amenity?
- Are corridors and lifts already solved on that route?
- Who loads and unloads on every shift?
- What happens when the robot is stuck in a doorway during a rush?
- Is this vendor actually selling into my kind of building in my country?
Final Thoughts
Same verb, different industry. Buy the runner that matches the payload and the building, not the demo video that looks similar from the side.
Compare both on Robot.help as two jobs, not as two brands of the same robot.
Frequently Asked Questions
Can Relay work in a hospital?
Some indoor delivery robots are used in facilities, but Relay is not a clinical logistics programme. Do not assume hotel hardware is ward-ready.
Can Moxi deliver hotel towels?
That is not the product. You would be paying for a hospital workflow you do not have.
Which should a mixed campus buy?
Split the jobs. Amenities and samples are not one fleet until someone has proved both routes.